At Vervit, we start processing orders quickly so that your jewellery can be packed, quality-checked, and handed over to our delivery partner on time. This Cancellation Policy explains when an order can be cancelled, when cancellation is not possible, and how approved refunds are handled.
By placing an order on Vervit.co.in, you agree to the terms mentioned below.
A cancellation request can be accepted only if the order has not been packed, shipped, or handed over to our delivery partner.
Once your order has been shipped from our warehouse, cancellation is not possible because the package is already in transit with the courier/delivery partner.
This applies to both prepaid and Cash on Delivery orders.
You may request cancellation only before dispatch.
A cancellation may be considered if:
Cancellation approval depends on the order status at the time your request is received by Vervit Support.
Once an order is shipped, it cannot be cancelled.
An order is considered shipped once:
After shipping, the product is already outside our warehouse and is moving through the delivery network. At this stage, cancellation cannot be processed.
If you no longer want the product after dispatch, the order will still follow Vervit's delivery process and applicable Exchange Policy after delivery.
To request cancellation before dispatch, contact Vervit Support as soon as possible.
You need to share:
Cancellation requests should be sent through official Vervit support channels only.
Submitting a cancellation request does not automatically mean the order is cancelled.
The request will be checked against the current order status.
If the order is still unprocessed and has not been packed or shipped, Vervit may approve the cancellation.
If the order is already packed, shipped, dispatched, or handed over to the courier partner, cancellation will not be possible.
Vervit's order status records and courier handover records will be used to determine cancellation eligibility.
If a prepaid order is cancelled before dispatch and the cancellation is approved, the eligible refund will be processed as per Vervit's refund process.
Approved refunds are usually processed to the original payment method wherever possible.
Refund timelines may vary depending on:
Any payment gateway delay or bank delay will be outside Vervit's direct control, but our support team will help with available payment status updates.
COD orders can be cancelled only before dispatch.
Once a COD order has been shipped, cancellation is not possible.
If a customer repeatedly places COD orders and cancels, refuses, or fails to accept them after dispatch, Vervit may restrict COD availability for future orders from the same customer details, mobile number, address, email ID, or similar order pattern.
This helps us keep COD available for genuine customers.
If Vervit offers partial COD, the customer may pay a small confirmation amount online and the remaining amount at delivery.
If a partial COD order is cancelled before dispatch and cancellation is approved, the confirmation amount may be refunded as per Vervit's Payment Policy and COD Policy.
If the order has already been shipped, the cancellation request will not be accepted.
If the customer refuses delivery, is unavailable, provides an incorrect address, or does not accept the shipped COD order, the partial COD confirmation amount may not be refundable because shipping, packaging, handling, and courier costs have already been incurred.
If you entered the wrong address, please contact Vervit Support immediately.
Address changes may be possible only before the order is packed or shipped.
If the address cannot be changed and the order has not been shipped, you may request cancellation and place a new order with the correct address.
Once shipped, address changes and cancellation may not be possible.
If you selected the wrong product, variant, colour, size, or quantity, please contact Vervit Support immediately.
Product changes may be possible only before packing or dispatch.
If the product change cannot be made and the order has not been shipped, cancellation may be requested.
Once the order has been shipped, product changes or cancellation are not possible.
If you forgot to apply a coupon code or offer before placing the order, Vervit may not be able to apply the coupon manually after order confirmation.
If the order has not been processed or shipped, you may request cancellation and place a new order with the correct coupon, subject to coupon validity and stock availability.
Once the order is shipped, cancellation will not be possible.
Vervit reserves the right to cancel an order before dispatch in certain cases, including but not limited to:
If Vervit cancels a prepaid order, the eligible refund will be processed as per Vervit's Payment Policy.
During sales, festive offers, limited-time campaigns, launch offers, or high-demand periods, order processing may happen faster than usual.
Because of this, cancellation requests may have a shorter practical window.
If the order is already packed or shipped, cancellation will not be possible even if the request was raised shortly after placing the order.
Customers are requested to check product details, address, payment method, and coupon code carefully before placing sale orders.
If Vervit introduces customised, made-to-order, personalised, limited-edition, or special request products, cancellation rules may vary.
Such products may not be eligible for cancellation once processing begins.
The product page or order confirmation may mention special cancellation terms wherever applicable.
Refunds are processed only for approved cancellations.
Refunds may be made to:
For prepaid orders, the refund is usually processed to the original payment method wherever possible.
For COD or partial COD orders, refund eligibility will depend on the cancellation status and amount paid.
Shipping charges, COD charges, gift wrap charges, convenience charges, or any non-product charges may not be refundable unless specifically approved by Vervit.
Cancellation is not applicable after delivery.
After delivery, any issue will be handled only under the applicable Vervit policy, such as:
Please read those policies carefully before placing an order.
All cancellation requests are subject to order status verification.
Vervit's decision will be final in cases where the order has already been packed, shipped, dispatched, or handed over to the courier partner.
Our goal is to process orders quickly while keeping the cancellation process fair, clear, and transparent for every customer.
For cancellation support, please contact Vervit Support. Support Hours: Monday to Saturday, 10 AM – 6 PM IST. Please keep your Order ID ready for faster assistance.
Reach out anytime — share your order number, photos, and a short explanation for faster resolution.
Support hours: Mon–Sat, 10 AM – 6 PM IST
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