Vervit does not offer returns for change of mind, dislike after delivery, wrong selection, or personal preference. We follow an exchange-only policy for eligible unused products.

Eligible products can be exchanged within 7 days from the date of delivery. The product must be unused, unworn, in original condition, and packed with original packaging, tags, invoice, care card, and all accessories.

Products may be eligible for exchange if they are unused, unworn, and in original condition. Exchange can be requested for size issues, style change, wrong product received, damaged product received, or defective product received, subject to quality inspection.

You must report the issue within 48 hours of delivery. Please share your order number, clear product photos, packaging photos, an unboxing video from the sealed package, and a short explanation of the issue.

Yes, for damaged, wrong, defective, or missing item claims, an unboxing video is required. The video must clearly show the sealed package being opened for the first time. Claims without proper proof may not be accepted.

For hygiene reasons, earrings and nose rings are not eligible for exchange once opened, tried, or worn. Exchange may be accepted only if the item is received damaged, defective, or wrong, and the issue is reported within 48 hours with proper proof.

Keep your jewellery away from water, sweat, perfume, sanitizer, lotion, makeup, and harsh chemicals. Store each piece separately in a dry pouch or box after use.

Yes, Vervit jewellery is designed for premium everyday styling. However, to maintain shine and finish for longer, avoid wearing it while bathing, swimming, sleeping, exercising, or during heavy sweating.

Vervit jewellery should be kept away from water and moisture. To protect the plating and shine, avoid exposing the jewellery to water, sweat, humidity, perfume, sanitizer, and chemicals.

Clean your jewellery gently with a soft, dry cloth after use. Do not use water, soap, alcohol, sanitizer, jewellery cleaners, or harsh chemicals, as these may damage the finish.

Store each jewellery piece separately in its original box, pouch, or a dry airtight jewellery case. Avoid keeping multiple pieces together, as rubbing can cause scratches or damage.

Yes, eligible Vervit products come with a 6-month plating warranty from the date of delivery. The warranty covers unusual plating discoloration or tarnishing under normal use, subject to inspection and approval.

Vervit accepts online payment methods such as UPI, debit card, credit card, net banking, and supported wallet options. Available payment options will be shown at checkout.

Cash on Delivery may be available for selected orders and serviceable pin codes. COD availability will be shown at checkout.

Yes, Vervit uses secure payment gateways to process online payments. Your payment information is handled securely by the payment provider and is not stored by Vervit.

If your payment is deducted but the order is not confirmed, contact Vervit support with your payment proof, transaction ID, phone number, and email address. Our team will verify the payment and assist you with order confirmation or refund as applicable.

COD charges, shipping charges, convenience fees, and gift packaging charges are generally non-refundable unless the issue is due to a damaged, defective, wrong, or missing product approved by the Vervit team.

Once an order is placed, the payment method usually cannot be changed. If your order has not been dispatched, you may contact Vervit support for assistance.

You may be able to place an order using your phone number, email, and shipping details. Creating an account helps you track orders, save addresses, and manage your shopping experience more easily.

You can check your order details through your order confirmation email, SMS, WhatsApp update, or your Vervit account if you created one while placing the order.

Contact Vervit support as soon as possible with your order number and correct contact details. If the order has not been shipped, our team will try to update your information.

If account features are enabled, you may save and manage multiple addresses for faster checkout in future orders.

You can contact Vervit support through email or WhatsApp.

Email: support@vervit.co.in
WhatsApp: 9053252588
Support Hours: Monday to Saturday, 10 AM to 6 PM

To update or request deletion of your account information, contact Vervit support from your registered email or phone number. Our team will guide you through the required process.