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Frequently Asked Questions
We typically respond to all customer support inquiries within 12 to 24 business hours. During peak holiday seasons or launch periods, response times may take up to 48 hours. Thank you for your patience!
Since we dispatch orders quickly (often within 12-24 hours), we can only make changes or cancel your order if it hasn't been shipped yet. Please reach out immediately to our support line via WhatsApp or Email with your order number.
Once your order is shipped, you will receive a tracking link via Email and SMS. You can also head over to our Track Order Page and log in with your tracking ID or order number to see real-time updates.
Yes! We offer hassle-free exchanges within 7 days of delivery. The item must be unused, in its original packaging, and with tags intact. We do not offer returns. Please visit our Exchange Policy page to start an exchange request.
We package every item with care. However, if your jewelry arrives damaged or incorrect, please email us within 48 hours of receipt with a photo of the item, and we will issue a replacement immediately free of charge.
Have more questions? Read our full database of helpful articles, care recommendations, and details on our Help Center.
