Privacy Policy

Vervit is operated by:

Vervit Fashions Pvt Ltd
Website: Vervit.co.in
Email: support@vervit.co.in
WhatsApp: +91 82679 48512
Registered Address: [registered address]

For privacy-related questions, you can contact us using the details mentioned at the end of this policy.

We may collect personal information that you provide directly to us while using our website or services.

This may include:

• Full name
• Mobile number
• Email address
• Shipping address
• Billing address
• Pincode
• City and state
• Order details
• Payment status
• Transaction reference details
• Product preferences
• Coupon usage
• Customer support messages
• Exchange, cancellation, or warranty request details
• Photos, videos, or documents shared by you for order support
• Review, rating, or feedback submitted by you
• WhatsApp, SMS, email, or call communication details

We collect this information to process your orders, deliver products, provide updates, improve support, and share relevant offers or promotional communication where permitted.

When you visit or use Vervit.co.in, some information may be collected automatically through cookies, pixels, analytics tools, website systems, or similar technologies.

This may include:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Products viewed
• Time spent on pages
• Cart activity
• Checkout activity
• Referral source
• Approximate location based on IP address
• Website interaction data
• Ad interaction data
• Cookies or similar identifiers

This information helps us understand website performance, improve customer experience, prevent misuse, and run relevant marketing campaigns.

We collect and use your information for clear business and customer service purposes.

These purposes include:

• Processing your order
• Confirming your order
• Delivering your order
• Sharing order updates
• Sharing shipping and tracking updates
• Contacting you about delivery issues
• Processing payments and payment status
• Handling COD or partial COD verification
• Handling cancellation requests
• Handling exchange requests
• Handling warranty claims
• Providing customer support
• Preventing fraud, misuse, fake orders, and failed deliveries
• Improving website performance
• Improving product selection and customer experience
• Sending promotional offers, sale updates, launch updates, and brand communication
• Sending abandoned cart or checkout reminders
• Asking for feedback, reviews, or product experience
• Complying with legal, tax, accounting, courier, and regulatory requirements

India’s DPDP framework requires personal data processing to be for a lawful purpose and based on consent or certain legitimate uses; it also requires clear notice about the data and purpose before or along with consent.

When you place an order, we may use your phone number, email address, WhatsApp, or SMS details to send important service messages.

These may include:

• Order confirmation
• Payment confirmation
• COD confirmation
• Partial COD confirmation
• Shipping update
• Delivery update
• Out-for-delivery update
• Failed delivery update
• Exchange update
• Warranty claim update
• Refund update
• Support response
• Policy-related communication

These messages are necessary for completing your purchase and providing customer support.

We may use your email address, mobile number, WhatsApp, SMS, or other contact details to send promotional communication.

This may include:

• Offers
• Discounts
• Sale alerts
• New launch updates
• Back-in-stock alerts
• Cart reminders
• Checkout reminders
• Festive campaigns
• Styling suggestions
• Brand announcements
• Loyalty or customer offers
• Private offers based on your shopping interest

We use your contact details for both informational and promotional purposes.

If required by law or platform rules, promotional messages may be sent only after your consent or opt-in.

You may opt out of promotional communication as explained below.

You can opt out of promotional communication at any time.

Depending on the channel, you may:

• Click unsubscribe in promotional emails
• Reply STOP, if supported by the SMS or WhatsApp system
• Contact Vervit Support and request removal from promotional lists
• Adjust communication preferences, if available on the website or account page

Please note that even if you opt out of promotional messages, we may still send important order-related, payment-related, delivery-related, exchange-related, warranty-related, or support-related messages.

Payments on Vervit.co.in are processed through secure payment partners or payment gateways.

Vervit does not ask you to share OTP, UPI PIN, card CVV, banking password, or full sensitive payment credentials through WhatsApp, phone call, email, or social media.

Depending on the payment method, we may receive limited payment-related information such as:

• Payment status
• Payment method type
• Transaction ID
• Payment reference number
• Refund reference number
• Last few digits or masked payment details, where provided by the payment gateway

We do not use your sensitive payment credentials for marketing.

The DPDP Act and Rules emphasize clear, specific notice and consent for personal data processing; the 2025 Rules also state that notice should be understandable independently and include itemised personal data and specified purposes.

Vervit.co.in may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies.

These may help us:

• Remember your cart
• Improve website speed and experience
• Understand product interest
• Measure website traffic
• Measure ad performance
• Run retargeting ads
• Show relevant product recommendations
• Improve checkout flow
• Detect technical issues
• Prevent misuse or suspicious activity

For example, if you view a product or add it to cart, we may use this information to show you relevant reminders or ads later.

You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

We may share your information only where needed to operate our business, provide services, comply with law, or protect Vervit and customers.

We may share information with:

• Payment gateways
• Banks or payment partners
• Courier and logistics partners
• Shopify or website platform providers
• WhatsApp, SMS, email, and notification service providers
• Marketing and advertising platforms
• Analytics providers
• Customer support tools
• Exchange and warranty service partners
• Legal, accounting, tax, audit, or compliance advisors
• Government authorities, regulators, courts, or law enforcement if legally required

We do not sell your personal information as a customer list to unrelated third parties.

We may use advertising platforms such as Meta, Google, or similar platforms to improve our marketing and show relevant ads.

This may include use of:

• Website activity
• Product views
• Add-to-cart activity
• Checkout activity
• Purchase activity
• Audience segments
• Pixel or cookie-based events
• Ad engagement data

This helps us understand what customers like and show relevant offers, products, or reminders.

Advertising platforms may process data according to their own policies as well.

We keep your personal information only for as long as needed for the purposes described in this policy.

We may retain information for:

• Order processing
• Delivery records
• Payment and refund records
• Exchange records
• Warranty claims
• Tax and accounting records
• Legal compliance
• Fraud prevention
• Customer support history
• Marketing communication, unless you opt out

When information is no longer required, we may delete, anonymise, or securely retain it as required by law or business needs.

Subject to applicable law, you may have rights regarding your personal data.

These may include:

• Asking what personal information we process
• Requesting correction of inaccurate details
• Requesting update of incomplete details
• Requesting deletion where applicable
• Withdrawing consent for promotional communication
• Raising a grievance about how your data is handled

The DPDP Act provides rights relating to access, correction, completion, updating, erasure, and grievance redressal for personal data, subject to applicable conditions.

To make a privacy-related request, contact us at: support@vervit.co.in or WhatsApp +91 82679 48512.

We may need to verify your identity before processing your request.

Where we process your personal data based on consent, you may withdraw your consent as permitted by law.

Withdrawal of consent may affect services that require that information.

For example, if you withdraw consent for essential order communication before an order is completed, we may not be able to provide certain order updates or support.

Withdrawal of consent does not affect processing already completed before withdrawal, and it may not affect processing required for legal, tax, accounting, delivery, dispute, fraud prevention, or other lawful purposes.

You are responsible for providing correct and updated information.

Please make sure your name, phone number, email, address, and payment details are accurate.

Vervit will not be responsible for delays, failed delivery, failed refunds, or support issues caused by incorrect information provided by the customer.

We take reasonable steps to protect customer information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, payment system, or digital storage method can be guaranteed 100% secure.

Customers should also protect their account, OTP, device access, and payment details.

Never share OTP, UPI PIN, card CVV, banking password, or sensitive payment details with anyone claiming to be from Vervit.

Vervit products and services are intended for customers who can legally enter into a purchase transaction.

We do not knowingly collect personal information from children for direct purchase without appropriate consent where required.

If you believe a child has provided information without appropriate consent, please contact us.

Our website may contain links to third-party websites, payment pages, social platforms, courier tracking pages, or external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

Please review their policies before sharing information on those platforms.

If you submit a review, photo, video, testimonial, comment, or feedback, Vervit may use it for website, marketing, social media, advertising, or brand communication purposes, subject to applicable law and platform rules.

We may display your first name, review, rating, product photo, or general feedback.

Please do not share sensitive personal information in public reviews.

We may use or disclose information where required to comply with applicable law, legal process, government request, court order, regulatory requirement, tax requirement, audit requirement, or to protect the rights, safety, property, and interests of Vervit, our customers, or others.

Vervit may update this Privacy Policy from time to time.

The updated policy will be posted on Vervit.co.in with the revised "Last Updated" date.

Your continued use of the website after changes means you accept the updated policy.