Warranty Policy

Vervit offers a 1-Year Anti-Tarnish Guarantee on eligible jewellery purchased from our official website.

The guarantee period starts from the date of delivery.

This guarantee covers eligible cases where the jewellery shows visible tarnishing, unusual colour fading, or coating-related fading within the warranty period, subject to verification by Vervit.

Our promise is simple: if your eligible Vervit jewellery loses its finish due to a genuine coating issue within the warranty period, we will help with an approved resolution as per this policy.

Vervit jewellery is made with a focus on quality, comfort, and long-lasting beauty.

Our eligible jewellery is made using:

• 316L surgical-grade stainless steel base
• Premium PVD coating
• Anti-tarnish finish
• Skin-friendly material selection
• High-shine premium finishing
• Everyday-wear design quality

316L surgical-grade stainless steel is known for its durability, strength, and resistance compared to ordinary fashion jewellery metals. Combined with premium PVD coating, it helps Vervit jewellery maintain a refined finish and premium appearance for longer.

This is what allows us to confidently offer a 1-Year Anti-Tarnish Guarantee.

Vervit's 1-Year Anti-Tarnish Guarantee covers eligible finish-related concerns under normal use.

The warranty may cover:

• Visible tarnishing within the warranty period
• Unusual coating fade within the warranty period
• Unexpected colour fading not caused by external damage
• Manufacturing-related finish issues
• Coating-related defects verified by Vervit
• Any eligible anti-tarnish concern approved after quality inspection

If the issue is approved under warranty, Vervit may offer repair, recoating, replacement, store credit, or another suitable resolution depending on the product condition and availability.

The warranty is specifically for eligible anti-tarnish and coating-related concerns. It does not cover physical damage, misuse, accidental damage, or damage caused by external substances.

The warranty does not cover:

• Scratches, dents, marks, or surface damage caused by usage
• Breakage caused by pulling, bending, dropping, pressure, or impact
• Chain breakage caused by pulling, twisting, or entanglement
• Stone, pearl, charm, or part loss caused by impact or mishandling
• Damage caused by perfume, alcohol, sanitizer, harsh chemicals, cosmetics, cleaning agents, or strong external substances
• Damage caused by rough use, improper handling, or improper storage
• Product altered, repaired, polished, resized, or modified by anyone other than Vervit
• Normal signs of wear that do not affect the anti-tarnish finish
• Loss, theft, or missing product after delivery
• Damage caused after the warranty period ends
• Products purchased from unauthorised sellers or third-party sources
• Products without valid order proof from Vervit

The warranty is meant to protect customers against genuine tarnishing or coating-related issues, not damage caused by external handling or physical force.

Vervit jewellery is made to be durable, but jewellery should still be kept away from harsh external substances that can affect any premium finish over time.

Please avoid direct contact with:

• Perfume
• Alcohol-based sprays
• Sanitizer
• Harsh cosmetics
• Cleaning liquids
• Bleach
• Detergent
• Acids or strong chemicals
• Nail polish remover
• Chemical polishing liquids

If the jewellery shows damage due to chemical exposure, the claim may not be covered under warranty.

A simple care habit can protect your jewellery beautifully: apply perfume, skincare, and cosmetics first, let them dry, and wear your jewellery at the end.

To be eligible for warranty support:

• The product must be purchased from Vervit.co.in.
• The claim must be raised within 1 year from the date of delivery.
• The customer must provide a valid Order ID or proof of purchase.
• The concern must be related to tarnishing, coating fade, or finish-related fading.
• The product must not be physically damaged, altered, repaired, or mishandled.
• The product must be available for photos, video verification, and inspection if requested.
• The issue must be approved by Vervit after review.

Warranty requests without valid order proof may not be accepted.

To raise a warranty claim, please contact Vervit Support with the following details:

• Order ID
• Registered mobile number or email ID
• Product name
• Date of delivery
• Clear photos of the product
• Clear video showing the issue
• Short explanation of the concern
• Any additional details requested by our support team

Photos and videos should be taken in clear lighting so our team can properly review the issue.

Incomplete details, unclear photos, edited videos, or missing order proof may delay the review process.

Once your claim is received, Vervit will review the submitted details.

Our team may ask for:

• Additional photos
• Additional video
• Order confirmation details
• Product return for inspection
• Any other information needed to verify the issue

If physical inspection is required, our support team will guide you through the pickup or self-shipping process.

The claim will be approved only after Vervit verifies that the issue is eligible under the 1-Year Anti-Tarnish Guarantee.

If your claim is approved, Vervit may offer one of the following resolutions:

• Recoating, wherever possible
• Repair, wherever possible
• Replacement with the same product, subject to availability
• Replacement with a similar product, if the same product is unavailable
• Store credit for future purchase
• Another suitable resolution approved by Vervit

The final resolution will depend on the product condition, issue type, availability, and feasibility of repair or recoating.

Warranty approval does not automatically mean a refund. Vervit will decide the most suitable resolution after verification.

If the same product is available, Vervit may replace the approved product with the same design.

If the same product is out of stock, discontinued, or unavailable, Vervit may offer:

• A similar product
• Another product of equal value
• Store credit
• Another suitable resolution approved by Vervit

If the product was purchased at a discounted price, offer price, or coupon price, the warranty value may be calculated based on the actual amount paid by the customer.

For eligible coating-related claims, Vervit may offer recoating wherever technically possible.

Recoating availability depends on:

• Product design
• Product condition
• Coating type
• Damage level
• Feasibility of restoration
• Workshop or production capability

Some delicate designs, stone-set pieces, enamel pieces, pearl pieces, or detailed products may not be suitable for recoating. In such cases, Vervit may offer another approved resolution.

If the product needs to be sent back for inspection, repair, recoating, or replacement, Vervit Support will guide you through the process.

Where reverse pickup is available, Vervit may arrange pickup.

Where reverse pickup is not available, the customer may be asked to self-ship the product to the address shared by Vervit Support.

Please do not send any product without approval from Vervit Support. Unapproved shipments may not be accepted.

The product must be packed safely before shipping.

Warranty timelines may vary depending on the issue and resolution required.

General estimated timelines:

• Claim review: 2–4 working days after receiving complete details
• Pickup or self-shipping: based on courier serviceability
• Quality inspection: 3–7 working days after receiving the product
• Repair, recoating, or replacement: timeline depends on product condition and availability

During sale periods, festive seasons, high support volume, or courier delays, timelines may be longer.

Vervit Support will keep you informed wherever possible.

The warranty applies only to eligible products purchased from Vervit's official website.

The warranty is non-transferable and applies only to the original purchaser.

The warranty is limited to approved anti-tarnish and coating-related concerns only.

The warranty does not cover personal preference, styling dissatisfaction, minor colour perception differences due to lighting or screen settings, product loss, physical damage, or issues outside the warranty terms.

Vervit reserves the right to reject claims that appear false, incomplete, unsupported, repeated, misused, or not aligned with product condition.

To keep your jewellery beautiful and warranty-safe:

• Keep jewellery away from perfume, sanitizer, alcohol, and harsh chemicals.
• Avoid using chemical cleaners or polishing liquids.
• Wipe gently with a soft dry cloth after use.
• Store separately in a dry pouch or box.
• Avoid bending, pulling, dropping, or scratching the product.
• Do not repair, polish, resize, or modify the product from outside.
• Keep your Order ID safely for warranty support.

These simple care steps help preserve the premium finish of your jewellery.

All warranty claims are subject to review and approval by Vervit.

Vervit's decision will be final in cases where the product shows signs of physical damage, chemical damage, misuse, alteration, or any condition not covered under this policy.

Our warranty is designed to protect customers against genuine anti-tarnish and coating-related concerns while maintaining fair usage standards.

For warranty support, please contact: