Shipping Policy

Once your order is placed successfully, you will receive an order confirmation through email, SMS, WhatsApp, or any other contact method provided at checkout.

Please make sure your phone number, email address, shipping address, and pincode are correct before placing the order.

Vervit will not be responsible for delivery delays or failed delivery caused by incorrect, incomplete, or unreachable contact details.

Most Vervit orders are processed within 24–48 working hours after successful order placement.

Order processing includes:

• Order verification
• Product quality check
• Packaging
• Shipping label generation
• Courier handover

Working hours exclude Sundays, public holidays, courier holidays, and unexpected operational closures.

During sale periods, festive seasons, new launches, high order volume, weather disruptions, or courier delays, order processing may take longer than usual.

Once your order is packed and ready, it is handed over to our courier partner for dispatch.

Standard dispatch timeline:

• Most ready-to-ship products: 24–48 working hours
• Sale or high-demand products: may take slightly longer
• Custom, pre-order, or special products: timeline will be mentioned on the product page, if applicable

If any product in your order requires extra processing time, dispatch may be delayed until the order is ready to ship.

After dispatch, delivery timelines may vary depending on your location, pincode, courier serviceability, and external factors.

Estimated delivery timeline:

• Metro cities: usually 3–5 working days after dispatch
• Other cities and towns: usually 4–7 working days after dispatch
• Remote or limited-service locations: may take longer
• Noida and Gurugram: faster delivery may be available depending on serviceability

These timelines are estimates and not guaranteed delivery dates.

Delivery may be delayed due to courier issues, weather conditions, festivals, strikes, natural events, local restrictions, address issues, customer unavailability, or other reasons beyond Vervit's control.

Shipping charges, if applicable, will be shown at checkout before payment.

Vervit may offer free shipping during selected campaigns, order value offers, launch offers, or promotional periods.

Any shipping fee paid at checkout may not be refundable unless specifically approved by Vervit.

Cash on Delivery may be available for selected pincodes and selected orders.

COD availability depends on:

• Customer pincode
• Courier serviceability
• Order value
• Product category
• Past delivery attempts or failed COD orders
• Vervit's internal order verification checks

If COD is not available for your pincode or order, you may complete the purchase using prepaid payment options.

COD orders may require confirmation through call, SMS, WhatsApp, or email before dispatch.

Vervit reserves the right to cancel unconfirmed COD orders.

Prepaid orders are usually processed faster than COD orders because payment verification is already complete.

Accepted prepaid payment methods may include:

• UPI
• Debit card
• Credit card
• Net banking
• Wallets
• Other payment methods available at checkout

All available payment methods will be shown at checkout.

Once your order is shipped, tracking details will be shared through email, SMS, WhatsApp, or your order tracking page.

You can use the tracking link to view shipment updates.

Please note that courier tracking may take a few hours to update after dispatch.

If your tracking link does not update immediately, please wait and check again later.

Our courier partner may attempt delivery as per their standard process.

If the customer is unavailable, unreachable, refuses delivery, or provides an incorrect address, the order may be marked as failed delivery or returned to origin.

For smooth delivery, please ensure:

• Your phone number is active.
• Your address is complete and correct.
• Someone is available to receive the order.
• You respond to courier calls or messages.
• COD amount is ready, if applicable.

Vervit will not be responsible for failed delivery due to customer unavailability, incorrect address, unreachable phone number, refusal to accept order, or non-payment for COD orders.

If a prepaid order is returned to Vervit due to failed delivery, incorrect address, customer unavailability, or refusal to accept delivery, Vervit may contact the customer for the next step.

A reshipping charge may apply if the customer wants the order shipped again.

If a COD order is refused, cancelled after dispatch, or returned due to failed delivery, Vervit may restrict COD availability for future orders from the same customer details.

Customers are responsible for providing a complete and correct delivery address.

Please include:

• Full name
• House/flat number
• Building name
• Street/locality
• Landmark, if needed
• City
• State
• Pincode
• Active mobile number

If an address correction is needed after order placement, please contact Vervit support as soon as possible.

Address changes may not be possible once the order is packed or dispatched.

Sometimes, orders may be delayed due to reasons outside Vervit's control.

These may include:

• Courier delays
• Weather conditions
• Public holidays
• Festivals
• Strikes
• Natural events
• Local restrictions
• Incorrect address
• Customer unavailability
• High order volume
• Payment verification issues

If your order is delayed, please contact Vervit support with your Order ID. Our team will help you check the latest shipment status.

If the outer package looks opened, torn, wet, crushed, or tampered with at the time of delivery, we recommend that you do not accept the package.

If you accept the package, please record a complete unboxing video before opening it.

Any issue related to a broken, damaged, incorrect, missing, or incomplete product must be reported as per our Exchange Policy.

We strongly recommend recording a clear unboxing video for every Vervit order.

The video should begin before opening the outer package and should clearly show the package, shipping label, opening process, and product condition.

This helps us resolve order-related concerns faster and more fairly.

In some cases, if your order contains multiple products, Vervit may ship items separately depending on product availability and warehouse processing.

If your order is shipped in multiple parts, you may receive separate tracking details.

You will not be charged extra shipping for partial shipments unless mentioned otherwise.

All orders are subject to product availability.

If a product becomes unavailable after order placement due to inventory mismatch, quality check failure, or stock error, Vervit may contact you to offer:

• Replacement with another product
• Store credit
• Refund for the unavailable product
• Cancellation of the affected item

Vervit currently ships across serviceable locations in India.

Some remote areas, restricted zones, or limited-service pincodes may not be eligible for delivery or COD.

If your location is not serviceable, our team may contact you for an alternative solution.

International shipping is currently not available unless specifically mentioned on the website or confirmed by Vervit support.

If international shipping is introduced in the future, shipping charges, customs duties, delivery timelines, and return eligibility may vary by country.

Vervit jewellery is packed with care to protect the product during transit and to create a premium unboxing experience.

Depending on the order, packaging may include:

• Jewellery pouch or box
• Protective packaging
• Product cards
• Invoice
• Gift wrap, if selected
• Freebies, if applicable during offers

Packaging style may vary by product, order value, stock availability, or campaign.

For shipping-related queries, please contact Vervit support. Our team replies within one working day.