Exchange Policy

Vervit offers a 7-Day Exchange window for eligible unused products. We do not offer returns or refunds.

An exchange request must be raised within 7 days of delivery. The delivery date shown by our courier partner will be considered the official delivery date for calculating the exchange window.

Exchanges may be allowed for:

• Size-related concerns, wherever size options are available
• Product replacement, subject to availability
• Exchange with another Vervit product of equal or higher value, subject to approval
• Incorrect or defective product replacement, after verification

The product must be unused, unworn, unwashed, and in original condition with all packaging, tags, pouch, box, invoice, cards, freebies, and accessories intact.

Exchange approval is subject to Vervit's quality check.

To be eligible for exchange, all the conditions below must be met:

• The exchange request must be raised within 7 days of delivery.
• For products broken, damaged, missing or incorrect at delivery, the issue must be reported within 2 days of delivery for a replacement.
• The product must be unused, unworn, unwashed, and undamaged by the customer.
• The product must be in its original packaging.
• All original items received with the order must be returned, including pouch, box, cards, tags, invoice, freebies, gift wrap, and accessories, if any.
• For damaged/incorrect products, a clear and complete unboxing video is required.
• Clear photos of the product, outer packaging, shipping label, and issue must be shared.
• The product must pass Vervit's quality check after it is received back.

A complete unboxing video is mandatory for replacement requests related to broken, damaged, missing, incorrect, or incomplete products.

The video should:

• Start before opening the outer package.
• Clearly show the sealed package from all sides.
• Clearly show the shipping label and order details.
• Capture the complete opening process without cuts, pauses, edits, or transitions.
• Clearly show the product and the issue being reported.
• Be recorded in proper lighting so the product and packaging are visible.

Edited, unclear, incomplete, or after-opening videos may not be accepted.

If a complete unboxing video is not available, Vervit may not be able to approve the replacement request.

Exchange will not be accepted in the following cases:

• Product is used, worn, washed, altered, repaired, or damaged by the customer
• Product is missing original packaging, pouch, box, tags, cards, invoice, freebies, or accessories
• Exchange request is raised after 7 days of delivery
• Product has signs of wear, scratches, perfume exposure, sweat exposure, water exposure, chemical exposure, or mishandling
• Product was purchased from an unauthorised seller or platform
• Product belongs to a non-exchangeable category mentioned on the product page
• Product was marked as final sale, clearance sale, or non-exchangeable at the time of purchase

For hygiene and safety reasons, earrings, nose rings, and other pierced jewellery are treated as hygiene-sensitive products.

Such products are eligible for replacement only if they are received broken, damaged, defective, incorrect, missing, or incomplete, and the customer raises the request within 2 days of delivery with a complete unboxing video and clear photos.

Used, tried-on, or worn hygiene-sensitive products cannot be exchanged.

If the new product selected for exchange is of higher value, the customer must pay the price difference before dispatch.

If the new product selected is of lower value, the remaining amount may be issued as store credit or handled as per Vervit's approval. We do not provide cash refunds.

Coupon discounts, promotional pricing, free gifts, and limited-time offers may affect the exchange value.

Vervit reserves the right to calculate the final exchange value based on the actual amount paid by the customer.

To raise an exchange request, please contact Vervit support within the applicable time window.

You will need to share:

• Order ID
• Registered mobile number or email ID
• Reason for exchange
• Clear product photos
• Clear packaging photos
• Complete unboxing video, where applicable
• Any additional details requested by our support team

Exchange requests must be raised within 7 days of delivery.

Requests received after the applicable window may not be accepted.

Once your request is reviewed and approved for pickup or self-shipping, the product will be inspected by Vervit after it is received.

The quality check may verify:

• Product condition
• Signs of usage or wear
• Original packaging
• Tags, pouch, box, cards, invoice, freebies, and accessories
• Whether the issue matches the submitted claim
• Whether the unboxing video supports the claim
• Whether the product is eligible under this policy

If the product passes quality check, Vervit will proceed with the approved resolution.

If the product does not pass quality check, the request may be rejected and the product may be returned to the customer.

Vervit may arrange reverse pickup where courier service is available.

If reverse pickup is not available for your location, you may be requested to self-ship the product to the address shared by our support team.

Please do not send any product back without approval from Vervit support. Unapproved exchanges may not be accepted.

The product must be packed securely to avoid damage in transit.

If the outer package appears opened, damaged, wet, torn, or tampered with at the time of delivery, please do not accept the package.

If you still accept the package, record a complete unboxing video before opening it.

For damaged, incorrect, missing, or incomplete orders, the issue must be reported within 2 days of delivery with proper proof.

An order can be cancelled only before it is packed or dispatched. Once the order has been shipped, it cannot be cancelled and will be handled under this Exchange Policy.

Please refer to our Cancellation Policy for more details.

All exchange requests are subject to verification and approval by Vervit.

Vervit reserves the right to reject any request if the product does not meet the policy conditions, if the proof submitted is incomplete or unclear, or if the product appears used, worn, altered, damaged after delivery, or mishandled.

Our goal is to keep the process fair for every customer while protecting the quality and hygiene standards of Vervit jewellery.

For exchange support, please contact: