Exchange & Damage Protection Policy

Vervit does not offer returns for change of mind, personal preference, dislike after delivery, wrong product selection, or styling choice.

Once delivered, products are not eligible for return or refund unless the item received is damaged, defective, wrong, or missing from the package and the claim is approved by our quality team.

Eligible products can be exchanged within 7 days from the date of delivery.

To be eligible for exchange, the product must be:

• Unused and unworn
• In original condition
• Packed with original box, tags, invoice, care card, and all accessories
• Free from scratches, dents, perfume marks, makeup stains, sweat marks, water damage, or signs of usage

Exchange requests raised after 7 days of delivery will not be accepted.

Exchange can be requested for:

• Size issue, if applicable
• Style change
• Product received in damaged condition
• Product received in defective condition
• Wrong product received

If the requested exchange product is unavailable, the customer may choose another product of equal or higher value. If the selected product is higher in price, the price difference must be paid before dispatch.

Exchange is subject to quality inspection and approval by the Vervit team.

If you receive a damaged, defective, wrong, or missing item, you must report the issue within 48 hours of delivery.

To process the claim, the customer must provide:

• Order number
• Clear photos of the product
• Clear photos of the outer and inner packaging
• Unboxing video from the sealed package
• Short explanation of the issue

The unboxing video must clearly show the sealed package being opened for the first time. Claims without proper proof may not be accepted.

After verification, Vervit may offer:

• Replacement
• Exchange
• Store credit
• Refund only if replacement or exchange is not possible

Vervit does not provide refunds for change of mind, personal preference, dislike after delivery, wrong selection, or styling choice.

Refunds are considered only in approved cases where:

• The product received is damaged, defective, wrong, or missing
• Proper proof is provided within 48 hours of delivery
• Replacement or exchange is not available

Refunds, if approved, will be processed after quality inspection.

Refund method:

• Prepaid orders: refund to the original payment method
• COD orders: refund to bank account or UPI ID shared by the customer

Refund timeline may take 5–7 business days after approval, depending on the bank or payment provider.

Shipping charges, COD charges, gift wrapping charges, and convenience fees are non-refundable unless the issue is due to a damaged, defective, wrong, or missing product.

For hygiene reasons, earrings and nose rings are not eligible for exchange once opened, tried, or worn.

Exchange for earrings and nose rings will be accepted only if:

• The product was received damaged, defective, or wrong
• The issue is reported within 48 hours of delivery
• The product is unused and unworn
• Original packaging, tag, and hygiene seal are intact
• Proper photos and unboxing video are provided

For approved damaged, defective, or wrong product cases, Vervit will arrange reverse pickup wherever courier service is available.

For exchange requests due to size, style, or personal preference, reverse pickup charges may apply.

If reverse pickup is not available at the customer’s pin code, the customer may be asked to self-ship the product to the address provided by Vervit support.

The following products are not eligible for exchange:

• Used or worn products
• Products without original packaging, tags, invoice, or accessories
• Earrings and nose rings once opened, tried, or worn
• Customized or personalized products
• Gift cards
• Clearance, final sale, or heavily discounted products
• Products damaged due to misuse, mishandling, water exposure, perfume, sanitizer, chemicals, sweat, or improper storage

Orders can be cancelled only before dispatch.

Once the order has been shipped, cancellation will not be possible. After delivery, the customer may request an exchange only if the product is eligible under this policy.

To raise an exchange or damage claim, contact Vervit support within the applicable time window. Share your order number, photos, and a clear unboxing video where applicable.